CHALLENGES

The client sought to address the formidable challenge of managing intricate compliance frameworks like ICOFR, IFC, and SOX, particularly in the context of global operations. They aimed to eliminate the complexity caused by fragmented systems that hinder seamless alignment across subsidiaries and group entities. Manual, time-intensive workflows exacerbated the issue, making it difficult for organizations to keep pace with rapidly evolving regulatory requirements and exposing them to inefficiencies and compliance risks. These issues limited real-time insights, weakened compliance visibility, and threatened transparency, accountability, and audit readiness across subsidiaries and entities.

SOLUTIONS

Euphoric built an application which helped the client overcome the challenge of managing complex ICOFR, IFC, and SOX compliance. It enables organizations to navigate ever-evolving regulations and ensure audit readiness across global operations for companies by simplifying planning, scoping, automating workflows, providing comprehensive risk and control repositories. Euphoric’s solution facilitates seamless alignment across subsidiaries and group entities. The interactive dashboards, real-time analytics, and drag-and-drop interface empower organizations to monitor compliance, mitigate risks, and enhance stakeholder trust, ultimately promoting global transparency and accountability

BENEFITS

• Streamlined workflows- By automating key processes, eliminating bottlenecks, and improving efficiency.
• Document Management System- It acts as a centralized hub for all compliance-related documents, policies, and evidence which is easily accessable and collaborate on the most upto-date documentation in real-time, minimizing duplication and ensuring compliance is maintained throughout the process.
• Automated Workflow- We minimized manual effort, ensuring consistency and reducing human error. This streamlined approach accelerates testing, enabling organizations to handle high-volume, complex tests efficiently with fewer resources.
• Continuous Monitoring- It provides real-time insights into control performance and compliance status with interactive and customizable dashboards, businesses can easily track and resolve any identified issues, ensuring they remain auditready at all times.

CHALLENGES

One of the primary challenges encountered within the client’s
ecosystem pertained to seamlessly integrating the backends of Credit
Saison India while maintaining stringent security protocols.

An additional challenge emerged in the form of implementing polling-
based integration atop the platform.

SOLUTIONS

To address these challenges, Euphoric suggested implementing robust
solutions leveraging tools such as CryptoJS to facilitate secure API
calls utilizing HMAC configuration. This ensured that data
transmission between Credit Saison and the client portal remained
encrypted and protected, mitigating potential security risks.
To overcome the later obstacle, we devised a custom approach tailored
to the specific requirements of the client. By leveraging our expertise
and deep understanding of the platform’s architecture, we implemented
bespoke solutions that seamlessly integrated polling mechanisms,
enabling efficient data retrieval and synchronization processes within
client’s framework.

BENEFITS

The client gained a complete set of following benefits from the solution provided by Euphoric:

• The portal development project successfully delivered a user-friendly, scalable, and feature-rich platform that empowers client’s clients to collaborate, communicate, and access resources more efficiently.
• By centralizing access to information and tools, the portal enhances productivity, fosters collaboration, and drives innovation across the organization.
• With a focus on usability, security, and scalability, the portal serves as a strategic asset for the client in achieving its business objectives and staying ahead in a competitive market landscape.

CHALLENGES

The client’s operations team experienced difficulties acquiring real-time information about the insurance policies of its existing clients. The majority of client complaints were not resolved by the call center team
during the initial call. To obtain client information, the representative needed to log into multiple systems.

SOLUTIONS

The client’s operations team experienced difficulties acquiring real-time information about the insurance policies of its existing clients. The majority of client complaints were not resolved by the call center team during the initial call. To obtain client information, the representative needed to log into multiple systems.

BENEFITS

To address the challenges faced by the client operations team in accessing real-time information about existing insurance policies and enhancing the efficiency of resolving client complaints, Cx360 a unified cloud-based technology solution, was implemented which served as a
centralized workspace, facilitating streamlined access to information, seamless system integration, and enhanced capabilities for the call center team.

CHALLENGES

Our client’s primary service revolves around the meticulous
management and proactive monitoring of blockchain nodes for
their customers.
This encompasses the consistent validation of endpoint health,

ensuring that all nodes are functioning optimally, providing real-
time visualizations of node status and performance metrics, and

analyzing resource utilization metrics like CPU, memory, and disk
space to address issues proactively.

SOLUTIONS

Our client’s primary service revolves around the meticulous
management and proactive monitoring of blockchain nodes for
their customers.
This encompasses the consistent validation of endpoint health,
ensuring that all nodes are functioning optimally, providing realtime visualizations of node status and performance metrics, and
analyzing resource utilization metrics like CPU, memory, and disk
space to address issues proactively.

To address these challenges, our team developed a comprehensive
monitoring solution leveraging custom exporters, Prometheus, and
Grafana.
The implementation of this solution followed a structured approach:

1. Identifying the key metrics and defining the data collection and
   visualization strategy.
2. Building the custom exporters and configuring
   Prometheus and Grafana.
3. Rolling out the exporters across all nodes and setting up the
   Prometheus and Grafana infrastructure.
4. Continuously monitor the performance of the solution and make
   iterative improvements based on feedback and observed performance.

BENEFITS

The deployment of the custom monitoring solution brought
significant benefits to the client:
1. Enhanced Visibility: Both the technical team and customers
gained real-time insights into the status and performance of their
blockchain nodes.
2. Improved Reliability: The proactive monitoring and alerting
mechanisms reduced downtime and improved the overall
reliability of the nodes.
3. Resource Optimization: Detailed performance metrics enabled
better resource management, reducing costs and improving
efficiency.
4. Customer Satisfaction: With clear visibility and timely support,
customer satisfaction and trust in Rapid Node’s services
increased significantly.

CHALLENGES

The lack of a visualization platform for managing daily issues in the client’s cloud infrastructure presented a challenge. The team lacked a solution to address day-to-day issues triggered by the cloud infrastructure and the application. Maintaining uptime was crucial to ensure uninterrupted access to Microsoft accounts for client users, as any downtime would result in significant disruption, preventing users from logging in and accessing essential services.
The complex infrastructure, with numerous endpoints, required a robust monitoring and alerting system to manage effectively.
Log management was another significant challenge, with millions of logs generated each hour that needed to be stored, retrieved, and
analyzed efficiently.
Simplifying the debugging process to reduce time and complexity was critical for maintaining high service levels.

SOLUTIONS

To address these challenges, our team opted for a
comprehensive monitoring solution, and the implementation of
this solution followed a structured approach:

Monitoring and Alerting:
1. Prometheus: Implemented for real-time monitoring of
infrastructure metrics.
2. Grafana: Used to create detailed and customizable dashboards for
visualizing metrics and setting up alerts.
3. Node Exporter: Deployed to collect hardware and OS metrics.
4. Uptime Kuma: Ensured continuous uptime monitoring of various
endpoints, providing instant alerts in case of any downtime.

Log Management:
1. AWS OpenSearch: Utilized to manage and query the vast number
of logs generated every hour.
2. Euphoric Thought Technologies’ Custom Python App: Developed a
bespoke application to fetch logs from OpenSearch via both CLI
and GUI. This tool significantly reduced the time required for
debugging and simplified the log retrieval process.

Enhanced Security and Access:
1. Single Sign-On (SSO): Implemented SSO to streamline user
authentication across multiple applications, enhancing security
and user experience.
2. Identity Security Features: Leveraged features like adaptive MultiFactor Authentication (MFA), privileged access management, and
real-time review campaigns to bolster overall security.

BENEFITS

The benefits that the client achieved are as follows:

• Improved Uptime: By integrating Uptime Kuma, we ensured that client endpoints maintained high availability, reducing downtime and its associated disruptions.
• Effective Monitoring and Alerting: The combination of Prometheus, Grafana, and Node Exporter provided a robust monitoring solution, enabling proactive management and swift response to any infrastructure issues.
• Efficient Log Management: AWS OpenSearch, along with the custom Python application, streamlined log handling, making it easier for developers to access and analyze logs. This led to faster debugging and reduced complexity.
• Enhanced Security and Compliance: With Cross Identity’s unified platform, we achieved comprehensive identity security compliance, eliminating the need for multiple products and simplifying the overall management.

CHALLENGES

The client intended to provide more value to its existing
customers by incorporating a chatbot into their website, resulting
in a customer and sales-engaging solution.
To achieve this goal, we created a Webchat system with powerful
automation features that enable the easy design and integration
of the chatbot into the website.

SOLUTIONS

After analyzing the requirements in a detailed manner, the team
came to the solution of creating a chatbot system using Python
services and the Flask framework to handle the training and setup
of the chatbots. OpenAI was leveraged for the entire chatbot
responses. The data was handled from the client’s graphQL
integration.

Two different modules were created based on the requirements.

• Webchat – Creation of webchat along with chatbot setup and implementation of backend API. It also allows the setup of frontends like color, fallback messages, welcome messages, etc for every chatbot.
• Chatbot FE – Automated creation of a chatbot that can be plugged into the customer’s portal directly. The responses are using OpenAI and scrape publicly available data. It also responds, in certain cases, captures client’s information through their GraphQL API and responds.

BENEFITS

Talking about the benefits that the client got from the solution provided by the Euphoric team:

• It allowed the customers of the client to create multiple chatbots and plug in the chatbots to their websites.
• The customer can set up a chatbot in minutes and the automation takes care of creation at the backend, training, and eventually, the responses based on the questions asked.
• This user-friendly platform ensures seamless deployment, enhancing customer engagement and operational efficiency without requiring extensive technical knowledge.

CHALLENGES

The client, a provider of solar PV modules and solar power solutions, faced significant challenges in customer and lead management.
The field sales and service representatives were not tagged with the correct customers based on the location and the service requirement. The lack of integration hindered communication and collaboration among their sales, marketing, and customer service teams, leading to poor coordination during the solar panel installation process.
To overcome these issues, the client sought the development of a mobile
and web app that would offer shared data and integrated communication tools for all roles involved.

SOLUTIONS

To overcome these challenges, Euphoric’s Team decided to build a Lead
Management System for effective customer management. The application
helped manage the workforce in terms of assigning roles and managing
customer meetings.

To meet the requirement of creating a web app that is going to act as an
admin portal, the Euphoric Team leveraged the capabilities of the React JS
framework, integrating with the mobile app version, the technology was
flexible enough to use many packages that helped to decrease the workload
and make the process more efficient. The framework also helped in
seamless code reusability due to its component-based architecture.

To make the web app look modern, Euphoric Team used a UI library called
‘Chakra UI’ that helped to create consistent and visually appealing user
interfaces with minimal effort.

For API integration, Redux Toolkit was used which simplifies Redux by
streamlining store configuration, reducing boilerplate, and integrating
essential packages and best practices out of the box.

BENEFITS

The benefits that the client achieved are as follows:

• Real-time dashboard for all user roles that helped users to know their standings/ranks across all offices.
• Holiday management for users to correctly assign the created appointments.
• Improved workforce productivity and customer satisfaction.
• Admin Portal to manage all the meetings and users.
• Real-Time Notifications to Admins to track and manage the process activities.
• Reduced cost: The solution assisted in accelerating the entire solar installation process, which saved time and lowered operational expenses as well.

CHALLENGES

The client faced challenges related to security and payment. Their existing log management system was inefficient and lacked the capabilities to detect and respond to security threats effectively. The manual log analysis process was time-consuming and prone to errors, resulting in delays in issue resolution and increased operational costs.

The absence of a centralized log management system posed significant hurdles in swiftly pinpointing the underlying causes of payment discrepancies, alongside code bugs, feature malfunctions, API invocation logs, and response message diagnostics.

SOLUTION

To address these challenges, Euphoric suggested Graylog for a comprehensive log management and analysis solution. Key elements of the Graylog implementation included:

1. Centralized Log Collection: Graylog was deployed to collect logs from various sources, including servers, network devices, and applications, providing a centralized repository for log data.
2. Real-time Analysis: Graylog’s real-time log analysis capabilities allowed the company to monitor network traffic and security events as they happened, improving threat detection and response times.
3. Custom Dashboards and Alerts: Customized dashboards and alerting in Graylog provided actionable insights and notifications for security incidents and operational issues.
4. Enabling Exception Logs – Turning on the Detective Mode. Exception logs were activated, empowering Graylog to capture critical details during unsuccessful payments. This detective mode became the key to understanding the root causes.

BENEFITS

The client gained a complete set of following benefits from the solution provided by Euphoric:

1. Enhanced Payment System Reliability: Graylog’s real-time log analysis and centralized log collection contribute to a more reliable and robust payment system.
2. Issue Identification and Resolution: The centralized log management solution empowered Aditya Birla Health Insurance to identify the root causes of payment issues swiftly, leading to quicker resolution and improved customer satisfaction.
3. Improved Operational Efficiency: Custom dashboards and alerts in Graylog streamline the monitoring process, leading to quicker issue identification and resolution, and enhancing overall operational efficiency.

CHALLENGES

 

BENEFITS

The client gained a complete set of following benefits from the solution provided by Euphoric:

1. Minimized Downtime: By using the lift-and-shift approach, ABC Enterprises was able to minimize downtime during the migration. This ensured that critical financial services remained operational without disruptions.
2. Application compatibility: The migration process retained the integrity of interdependent applications, databases, and services, ensuring seamless functionality post-migration. Performance Consistency: The Azure VMs were selected and configured to match the performance requirements of the on-premise VMs, ensuring consistent application performance.
3. Scalability: The client gained the flexibility to scale resources up or down as needed by taking advantage of Azure’s scalability features. Cost Savings: While the initial investment was required for Azure resources, the client anticipated long-term cost savings due to reduced hardware maintenance and increased efficiency.
4. Security and compliance: Azure’s built-in security features and compliance certifications helped ensure that data remained secure and compliant throughout the migration process.

CHALLENGES
The client’s key issue was monitoring, assessing, and troubleshooting system behaviours and performance. System availability and user experience were being significantly impacted by the lack of visibility, which was delaying the identification and resolution of problems.

SOLUTIONS
Euphoric implemented a comprehensive strategy for centralized monitoring of multiple Kubernetes clusters across AWS accounts using Prometheus, Alert Manager, and Grafana. Prometheus was used to manage metrics from clusters, while Grafana was used for creating dashboards to display performance and resources. The system restricted access to sensitive environments, while the Alert manager centralized Prometheus data and provided centralized alert rules for DevOps teams to address issues in different Kubernetes clusters.

BENEFITS
Centralized monitoring dramatically improved the client’s operational visibility across their AWS EKS clusters. This gave their teams the ability to proactively identify and troubleshoot potential issues, leading to increased system reliability and availability. It also provided valuable insights into system performance and user behaviour, enabling informed decision-making and optimization efforts.