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Client SuccessCloud

Developed a centralized log management system for a well-known Indian Multinational Conglomerate

By February 23, 2024March 13th, 2024No Comments

CHALLENGES

The client faced challenges related to security and payment. Their existing log management system was inefficient and lacked the capabilities to detect and respond to security threats effectively. The manual log analysis process was time-consuming and prone to errors, resulting in delays in issue resolution and increased operational costs.

The absence of a centralized log management system posed significant hurdles in swiftly pinpointing the underlying causes of payment discrepancies, alongside code bugs, feature malfunctions, API invocation logs, and response message diagnostics.

SOLUTION

To address these challenges, Euphoric suggested Graylog for a comprehensive log management and analysis solution. Key elements of the Graylog implementation included:

  1. Centralized Log Collection: Graylog was deployed to collect logs from various sources, including servers, network devices, and applications, providing a centralized repository for log data.
  2. Real-time Analysis: Graylog’s real-time log analysis capabilities allowed the company to monitor network traffic and security events as they happened, improving threat detection and response times.
  3. Custom Dashboards and Alerts: Customized dashboards and alerting in Graylog provided actionable insights and notifications for security incidents and operational issues.
  4. Enabling Exception Logs – Turning on the Detective Mode. Exception logs were activated, empowering Graylog to capture critical details during unsuccessful payments. This detective mode became the key to understanding the root causes.

BENEFITS

The client gained a complete set of following benefits from the solution provided by Euphoric:

  1. Enhanced Payment System Reliability: Graylog’s real-time log analysis and centralized log collection contribute to a more reliable and robust payment system.
  2. Issue Identification and Resolution: The centralized log management solution empowered Aditya Birla Health Insurance to identify the root causes of payment issues swiftly, leading to quicker resolution and improved customer satisfaction.
  3. Improved Operational Efficiency: Custom dashboards and alerts in Graylog streamline the monitoring process, leading to quicker issue identification and resolution, and enhancing overall operational efficiency.