CHALLENGES
The lack of a visualization platform for managing daily issues in the client’s cloud infrastructure presented a challenge. The team lacked a solution to address day-to-day issues triggered by the cloud infrastructure and the application. Maintaining uptime was crucial to ensure uninterrupted access to Microsoft accounts for client users, as any downtime would result in significant disruption, preventing users from logging in and accessing essential services.
The complex infrastructure, with numerous endpoints, required a robust monitoring and alerting system to manage effectively.
Log management was another significant challenge, with millions of logs generated each hour that needed to be stored, retrieved, and
analyzed efficiently.
Simplifying the debugging process to reduce time and complexity was critical for maintaining high service levels.
SOLUTIONS
To address these challenges, our team opted for a
comprehensive monitoring solution, and the implementation of
this solution followed a structured approach:
Monitoring and Alerting:
1. Prometheus: Implemented for real-time monitoring of
infrastructure metrics.
2. Grafana: Used to create detailed and customizable dashboards for
visualizing metrics and setting up alerts.
3. Node Exporter: Deployed to collect hardware and OS metrics.
4. Uptime Kuma: Ensured continuous uptime monitoring of various
endpoints, providing instant alerts in case of any downtime.
Log Management:
1. AWS OpenSearch: Utilized to manage and query the vast number
of logs generated every hour.
2. Euphoric Thought Technologies’ Custom Python App: Developed a
bespoke application to fetch logs from OpenSearch via both CLI
and GUI. This tool significantly reduced the time required for
debugging and simplified the log retrieval process.
Enhanced Security and Access:
1. Single Sign-On (SSO): Implemented SSO to streamline user
authentication across multiple applications, enhancing security
and user experience.
2. Identity Security Features: Leveraged features like adaptive MultiFactor Authentication (MFA), privileged access management, and
real-time review campaigns to bolster overall security.
BENEFITS
The benefits that the client achieved are as follows:
- Improved Uptime: By integrating Uptime Kuma, we ensured that client endpoints maintained high availability, reducing downtime and its associated disruptions.
- Effective Monitoring and Alerting: The combination of Prometheus, Grafana, and Node Exporter provided a robust monitoring solution, enabling proactive management and swift response to any infrastructure issues.
- Efficient Log Management: AWS OpenSearch, along with the custom Python application, streamlined log handling, making it easier for developers to access and analyze logs. This led to faster debugging and reduced complexity.
- Enhanced Security and Compliance: With Cross Identity’s unified platform, we achieved comprehensive identity security compliance, eliminating the need for multiple products and simplifying the overall management.
